post

The Best Super Bowl Commercial 2010

I just love anything Betty White does. Add in Abe Vigoda as a punchline and you have the perfect commercial.

post

LinkedIn Answers: Valuable Insight for the Fearless

Do you still think of LinkedIn as “the Web site for networking when you want to find a job”?

If so, you are missing a big opportunity. LinkedIn Answers is a free service for even non-paying LinkedIn members. Other members are motivated to answer your question because it lets them showcase their expertise, which could lead to introductions and opportunities.

Why “For the Fearless”?
I asked a question about why my promotion wasn’t working. Well, I got answers. I lot of them. About how I got it wrong … available for the public to see.

I like to say, “Marketers don’t have failures. They have learning opportunities.” Still, make sure you’re ready for some public criticism in exchange for the insight.

My Experiment
A few months ago I took a PHP copywriting class with Jason Fladlein and Robert Plank. (PHP scripts allow the page to be dynamic: such as “only x minus one left” after each sale and “time’s running out” for a limited time offer.) As a big fan of Robert Cialdini’s Influence: The Psychology of Persuasion, I was intrigued to build scarcity into my offer.

I created a long-form sales letter in the spirit of Fladlein’s successful 48-hour report. As a test, I wanted to motivate parents to buy a defibrillator for their children’s schools. If it worked, I would consider other sales letters for other products my company sells.

It didn’t work.

Asking my question on LinkedIn Answers
Within 18 hours , I received 10 points of view about why the promotion missed the mark.

I asked, “At what asking price does a squeeze page cease to be effective?” Here’s a summary of the feedback:

From Merrill Clark: “It comes across as being desperate with 10 “buy a defibrillator now” buttons. The copy and focuses on you, not necessarily as much as to benefits of your reader. Are you using the right keywords? You are trying and testing – so that’s a good thing! Don’t give up. Sales pages do work.”

Merrill, noted on the buttons. Guess I went too far personalizing, thought that made it more real. Thanks for the feedback + encouragement.

From Elge Premeau: “Here’s a good example of a squeeze page: http://www.beginnersphotographyblog.com/choosingadigitalcamera.html. I would tweak this sales letter to speak more to potential buyers self interest. Why is $1500 a deal? Do other portable defibrillators cost $3000?”

Elge, you’re always on the mark. You gave more insight than I could post here. All good points.

Peter Netri: “Why should I (1) trust a guy called Joe AND in a product which I even cannot check out (2) feedback on other websites AND (3) compare prices. ‘I have only 19 left’ and TV news snapshots are ridiculous.”

Peter, yours was the most pointed feedback and the inspiration for the title of this post. Still, you make good points. Re: 19 left, was trying a scarcity angle. TV news, was trying to show it is quite real.

Danielle Clark: “Hit the PTA’s state-by-state with some communication and inquiry into safety committees. I believe they have pretty effective email networks.”

Danielle, it’s a good idea. Here, I wondered if an open sales letter could work. Perhaps it can, just not this one.

Sheryl Sacchitelli: “The page you set up is not an appropriate medium for selling that product. That style of writing and marketing seems to cheapen the product. I feel like I’m about to buy a self-help book or a free cruise (on which I’ll then be sold a timeshare), not a life-saving medical device.”

Yes, Sheryl, the feedback is overwhelmingly in agreement with you. Was experimenting with the very hard sell I’ve seen work in other categories. Perhaps that tone is wrong for Class III medical devices.

Daphne Taylor: “The letter is too strong. I think the message is good, but at the end, it just feels like a sales pitch.”

Daphne, I wonder if a “softer” letter would have had a different outcome. Seems doubtful at the moment.

Andrew Trickett: “That is a huge donation to a school! And I believe that the odds are heavily against my son having a SCA.”

Andrew, you’re right, that is a big donation. Re: the odds, the statistical argument wouldn’t save hundreds (thousands?) of lives each year in North America. The AHA estimates that if defibrillators were as prevalent as fire extinguishers an additional 40,000 lives would be saved each year – that’s more than a cure for breast cancer. And I’ve met a 6- and a 16-year-old survivor. They were “fine.” The first symptom of sudden cardiac arrest may be death.

Tia Peterson: “I don’t believe necessarily that price is an issue at all. If there is a market out there buying AEDs at that price, you could use a sales page effectively, so long as the people visiting your sales page are in that market.”

Tia, noted. For this test, I wondered if people who knew – and trust – me personally would take the message at face value. If the letter worked, I would have explored these points for the follow up.

William Bernhard: “While your pitch is compelling your presentation is not. If you make the page more visually compelling and use a lot less text (and the hard sell) I think you’ll generate more sales. People don’t really read web sites, they scan them.”

William, I struggle with your feedback a bit only because I designed the layout in the spirit of many sales letters I’ve visited. I trust the lessons I picked up from Jason Fladlein, Michel Fortin, and others.

Reynald Fleury: “It would make sense splitting the target market between school children for 5-10 years old and school children for 10+.”

Reynald, thanks and noted.

Ted Rubin: “Think from the viewpoint of your target instead of from your own (someone who is totally educated on the subject and is looking at it intellectually instead of emotionally).”

Ted, absolutely. I tried to educate and appeal emotionally. I fell short.

Jennifer Rosenberg: “Have you thought of adding video to these e-mails? Might that be worth a try?”

Thanks, Jennifer. My next foray into sales letters will include video.”


Conclusion
If I were afraid to experiment, I would never have launched http://UrKidatSchool.com. And if I were afraid to ask for feedback, I’d still be wondering why this was “a learning opportunity” instead of a success.

Go out, try something new, and ask for feedback!

Thanks again to all contributors for this great insight,
Sincerely,
Joe Hage

post

Local Search Secrets Exposed – An Adventure in Keywords and Categories

I’m honored to have this post for you by Shannon Evans, contributing author and editor of Get Found Now! Local Search Secrets Exposed: Learn How to Achieve High Rankings in Google, Yahoo and Bing (Volume 1) and multiple business books. What I’ve learned about local search I’ve learned from Shannon and, as you’ll read below, I still have much more to learn! (P.S. Shannon, I just got my book with your sweet note inside. Book looks great! Can’t wait to read it cover-to-cover!)

Shannon Evans wrote Get Found Now! Local Search Secrets Exposed

Click to buy "Local Search Secrets Exposed" by Richard Geasey and Shannon Evans

Below we transformed an email Shannon wrote me about improvements I could make to my own Web site into an informative post for you. For those joining us for the first time, I have a full-time job as a director of marketing communications for a publicly traded company. I keep this blog to learn/compete/help/entertain and build. (You can read “Why do you blog” later if you like.)

Shannon’s email starts here: Hey Joe,

I have been pondering your local search listing and have a few ideas to give you as well as a few observations.

In a recent blog post you hoot and holler about being number one in local search results for Seattle Marketing Strategy.

Well if you do a keyword search on that search string in Google: https://adwords.google.com/select/KeywordToolExternal, you will find that “Seattle Marketing Strategist” has no measurable search volume of note. It gets roughly 140 searches per month. That means only 140 people in a month used that particular search string to find the service providers or information they were seeking on marketing. I don’t know about you but 140 people may or may not be enough for a target audience to prompt into calling or emailing you for more information.

So now let’s evaluate a few other keywords you have in your listing that are not working well either:

Maybe I should use "Seattle Online Marketing" instead?

Maybe I should use "Seattle Online Marketing" instead? (Click to enlarge)

You show up number one for “Seattle Marketing Communications” (your second category choice). Great! But the bad news is that search phrase had no searches in October but had searches in the previous month. Then you use the phrase “Seattle Brand Building” as a category (as well as fun, etc) and it has NO search volume whatsoever. Things are looking pretty bleak for your local listing at this point; however, don’t lose faith in keywords that are geo-targeted! There are a few that you might consider using so you can crush your competitors like a bug…or at least rise to the top of the local search listings!

Let’s examine some other keyword phrases that are more frequently searched where you could easily dominate (and you currently don’t even show up on the first page!) if you included them in your local search listing:

Seattle Online Marketing (no JH Presence) 2400 searches in Oct – rising trend
Seattle Marketing Consulting 170 searches in Oct – rising trend
Seattle Marketing Firm 210 searches in Oct – rising trend
Seattle Marketing Firms 480 searches in Oct – steady
Marketing Consultant Seattle 140 searches in Oct – rising trend
Marketing Consultants Seattle 210 searches in Oct – rising trend
Marketing Research Seattle 110 searches in Oct – rising trend
Market Research Seattle 2400 searches in Oct – rising trend (almost double from Sept searches)
Seattle Marketing 14,800 searches in Oct – rising trend

Now let’s look at your actual listing as it appears on Google local search:

First, you should create a small paragraph-styled description of your business sprinkling in some of these keyword phrases. Currently you have “marketing strategy, marketing communications, brand building…”

People want to read more than that. Yes, keywords are important but Google will sometimes penalize a description that is not in paragraph form in this section. It is believed Google considers this “keyword stuffing,” a no-no in Google’s TOS. Describe what you do briefly and use keywords in natural flowing language.

Next you want to create logical categories (like Consulting) and add in a full descriptor: Consulting – Seattle Marketing Consultant, Marketing – Seattle Bellevue Marketing strategy, Communication – Seattle Metro Marketing Communication (etc ad nauseum).

Dump the categories that are not keywords (big ideas, fun). They are empty and gimmicky.

Add your url.

Phone a friend or trusted former customer who you have helped with their marketing needs and ask them to write a review on Google or on Yelp. Ask them to use Seattle and one of these super search phrases in their review title. Then you need to go on Yelp and create a free business listing there and on Merchant Circle or Hotfrog as well.

Once you have finished tackling the keywords you should add some photos to your listing. Perhaps a picture of your logo, you in that funky wizard hat and even a photo of the front of your business are really helpful in making you rank above your competition on local search. Make sure that you name those photos in your files before you upload them to your local listing. I use a keyword and a geo-tag so I can use more keywords in my listing. So if you have your logo to load as a photo image consider naming it: Seattle Marketing.

The data on Google is updated daily so you should be able to quickly identify what is working for you in your local search listing. Google’s local business center dashboard can be invaluable for showing you which keyword phrases in your local search listing lead to which action by the user as well as the geographic location where the search originated. That is HUGE! According to an old proverb: The man at the top of the mountain did not fall there!

About Shannon Evans
Shannon Evans is contributing author and editor of Get Found Now: Local Search Secrets Exposed and multiple business books. Her books teach entrepreneurs that they must deliver a consistent and unified message on the internet. Shannon is recognized in the Puget Sound as an expert in how to make your business have a web presence rather than just a web page. Her workshops and discussion groups are much admired by local and national professional networking groups. Whether coaching entrepreneurs on the ins and outs of writing a white paper or in how to create a website that sells, her classes are all well attended and often standing room only.

As co-founder of Practical Local Search she loves nothing better than teaching local businesses how to think globally but to be searched locally. When not writing or teaching she can be found coaching boys’ lacrosse, biking, fishing or clamming somewhere in the Seattle area.

post

Top Marketing Strategy Posts on this Blog

These are the marketing strategy posts I recommend on the blog.

1. The First Three Questions is “the most important” marketing piece on the site. Make sure you have solid answers to these three questions before you spend a dime on marketing.

2. The First Three Numbers. When a small business owner or entrepreneur seeks my help, I have three different questions I ask first. They regard personal finances and what it takes to get from “here” to “there.”

3. Six Ways to Persuade People and Grow Your Business. An easy synopsis of Robert Cialdini’s “Influence: The Psychology of Persuasion.”

4. Love in an Elevator. Narrowing your positioning to an elevator pitch.

5. Strong Positioning Paves the Way for Good Copy. Your positioning statement is meant for you, not your customer. A strong positioning statement arms an able copywriter to get your point across without having to spell out the whole thing.

6. Seattle Marketing Strategy according to Google. How I became the #1 rank for “Seattle Marketing Strategy,” and a strategy you can use to help win your keywords. Then the Local Search Secrets Exposed reply from Shannon Evans.

Happy reading. If any of the articles help you out, leave a comment. Thanks!

post

Guy Kawasaki’s 10/20/30 PowerPoint rules

As a Marketing Communications guy, I struggle with Bad PowerPoint. I previously heralded Seth Godin’s take on the subject.

Today I found Guy Kawasaki’s take on Twitter. It’s simple, straightforward, and I’ll let Guy do the talking.

Do you have the discipline to follow his advice?

:: Joe Hage

post

Love in an elevator

If you’re interested in blogging, you should discover Darren Rowse at ProBlogger.

Why?

Because ProBlogger Helps Bloggers Build Exceptional Blogs.

Clean. Easy to understand. And, once you visit his site, it’s clear he can substantiate the claim. The 776 comments on one of his posts gives it away: He has something of value to say. (See social proof.)

Yes, Darren has a clear positioning statement:

To bloggers interested in building better blogs, Darren Rowse is the blogging expert who can help you improve your blog because is a full-time blogger who blogs about blogging to a loyal (and vocal) following.

My elevator pitch

I wrote in The First Three Questions that I have a number of positioning statements, depending on the audience I’m serving.

I have the Joe-Hage-as-dad positioning.

The Joe-Hage-as-professional-who-can-help-independent-businesspeople positioning.

The Joe-Hage-as-Cardiac-Science-employee positioning.

Enter ProBlogger.

Darren prepared a free mini-course for his readers: 31 Days to Build a Better Blog (31DBBB for short). His first assignment: “What’s your elevator pitch?”

He writes, “If you’re fuzzy on what your blog is about it’s unlikely than anyone else will have much of an idea either.”

As you know, I’m very comfortable in this space but thought, “What do I want my readers to know about this blog?”

The elevator pitch for the JoeHageOnline blog

Joe Hage is a good guy to know for marketing strategy and communications.

Here’s my thinking:

1. I used my name instead of something that sounds larger than I am. It’s just me (and the people I know who, collectively, make me more resourceful than I am on my own).

2. I chose “good guy to know” to be approachable and friendly. I’m not trying to pass myself off as the definitive marketing resource. Just, well, a good guy to know.

3. My specialties are marketing strategy and marketing communications. Blogged articles on these topics are the most valuable. The other content shows the “good guy” part (the humor, stuff about my family, etc.).

P.S. As I wrote in “Why I blog,” I have a full-time job as Director of Marketing Communications at Cardiac Science and enjoy my job. I’m not looking to move and I know one or more employees are reading this along with you. So I don’t want anything to suggest anything other than what this blog is: Me, doing the marketing strategy and communications I love in an extra-curricular way.

It benefits me and the company. There’s no question building this blog helped me build http://cardiacscience.com, maintain the Cardiac Science blog, and manage its @cardiacscience Twitter account. Invaluable learning. Fun too.

So what’s your elevator pitch?

Give it a try below in the comments.

How’d I do, Darren?

Photo credit: kosso
Reblog this post [with Zemanta]